Senior Consultant

JOB SUMMARY

The Senior Consultant must be capable of interfacing with all levels of a client environment from senior executive management to operational employees, and able to build, maintain and grow relationships with clients. Strong regulatory, analytical, financial, business communication, and organizational skills are required while meeting all consulting deliverables.

KEY DUTIES & RESPONSIBILITIES

• Manage consulting client engagements in a client-facing role. 
• Develop the engagement project and staffing plan.
• Project manage the engagement team assigned including project management reviews and status reports – internally and to the client
• Interpret customs and compliance regulations and apply to clients’ needs. 
• Lead Post Engagement Reviews and client satisfaction surveys including the outline of lessons learned, development of action plans, and assignment of, follows through to ensure actions have taken place.
• Escalate client and project issues in a timely fashion.
• Support selling of consulting engagements and promote Livingston as the leader in Customs and trade consulting services.
• Develop and deliver winning proposals (upon request from Practice Leader)
• Contribute to building and maintenance of the Practice Methodology by recommending and delivering improvements.
• Show initiative to do special project support – recognize issues, identify gaps, suggest solutions and implement project.
• Perform other related duties as assigned by management. 
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Industry and management consulting experience
• Five to ten years work experience in export and/or Import compliance operational management
• Trade expertise and operational experience in imports and/or exports both commerce and state
• Ability to apply that expertise in the client’s environment
• Capability to recognize issues in the client’s situation
• Knowledgeable and able to apply quality concepts
• Understands and can analyze Financial documents
• Income statements
• Balance sheets
• Relationship between the two
• Able to perform at a high level to GTC’s global methodologies
• Ability to gather the appropriate data
• Perform analysis
• Identify gaps
• Make appropriate recommendations
• Implement recommendations
• Design improvements
• Install continuous improvement strategies
• Ability to develop, describe, utilize and recommend improvements to the methodology
• Willingness to learn, follow and improve GTC methodologies
• Proven ability to improve practice methodologies
• Ability to apply GTC disciplines in the determination of the scope, sizing, pricing, proposal and contracting of Managed Services
• Interpersonal Skills
• Must be able to build, maintain and grow relationships with clients
• Must be able to interface with all levels of a client environment from senior executive management to operational employees
• Able to work and adapt to the client’s as well as the regional cultural environment
• Must be able to work in teams which include other GTC consultants and potentially client members
• Capable of leading a team within an engagement and mentoring other team members
• Ability to play various roles depending on the requirements of the engagement from engagement manager to team member
• Must be a self starter with the ability to manage and deliver commitments
• Strong communication skills – both written and verbal
• Organized, logical thinker
• Ability to set client expectations and stay within the engagement scope
• Able to recognize additional opportunities within the client’s environment and to foster it
• Credits others for accomplishments
• Takes actions to resolve issues
• General, workbench and analytical skills
• Ability to assist in preparing and participating in the sale to prospective clients including finalizing contracting documents and obtaining signatures
• Responsible for and maintaining high client satisfaction
• Outstanding organizational skills
• Proven project management skills
• Proven skills in utilizing workbench tools and excellent pc skills
• Analytical Skills
• Ready to work in GTC
• Business planning and/or operations experience
• Understands utilization based business model
• Engagement work requires face-to-face client interactions that means traveling to their locations
• Prepared to travel as required
• Includes ability to travel internationally
• Able to “roll up your sleeves” and do the engagement work
• Ready and willing to work overtime
• Willing and able to complete GTC requirements with regard to time submissions, measurements, expense submissions, follow Corporate policies, etc.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES