Senior Manager, GTM Solutions

JOB SUMMARY

The Senior Manager, GTM Solutions (“Solutioner”) is responsible for the overall management of the sales and implementation processes for solutions offered by GTM. The Solutioner may have direct reports ranging from administrative through higher-level individual contributors and is responsible for the development of those in their reporting structure. The Solutioner is the first point of escalation for sales or implementation issues and customer dissatisfaction (customers may be internal or external). 

The Solutioner must be capable of working as a team member within a sales engagement, mentoring other team members, able to interface with all levels of a prospect environment from senior executive management to operational employees, and able to build, maintain and grow relationships with prospects.  Analyze and understand gaps, areas for improvement in prospects’ processes and procedures, perform root cause analyses, and provide solutions for the Livingston sales team to pursue; at time pursuing the opportunities themselves. Responsibilities of this position also include drafting proposals and contractual documents as well as supporting Livingston’s corporate persona externally at conferences, meetings, and speaking engagements.  Researching internally and externally regarding numerous trade compliance activities and scenarios is expected.

KEY DUTIES & RESPONSIBILITIES

• Collaborate with sales and internal teams to develop tailored solutions for clients and prospects by identifying opportunities and addressing business needs
• Cultivate relationships with external contacts, industry organizations and businesses to support growth and identify potential opportunities. 
• Develop new and creative solutions to further grow the business and expand Livingston market share.
• Create a supportive environment where team engagement is seen as central to driving results.
• Make recommendations on resources needs.
• Manage and take a leadership role in promoting and improving quality processes, expectations, and results.
• Hold internal stakeholders, including senior leadership and executive teams, accountable to established service level agreements (SLAs), key performance indicators (KPIs), and response time commitments.
• Collaborate effectively across cross-functional teams and organizational levels to develop comprehensive, client-focused solutions.Assist in strategic planning; develop and manage strategic goals, budgets, and evaluation processes.
• Implement tools to generate efficiency, reduce costs, and/or increase quality where possible.
• Evaluate current processes for issues and identify efficiencies including automation, location strategy and process flow.
• Proactively identify and perform activities in support of Global Trade Management.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Excellent oral and written communication skills.
• Excellent knowledge of customs and relevant legislation.
• Trade expertise in imports and/or exports for both commerce and state.
• Capability to recognize underlying needs (e.g., issues, quality, compliance, budgeting) in the prospect’s situation.
• Innovative: able to come up with creative solutions to prospect’s problems.
• Sales: ability to conduct detailed needs assessments and support the overall sales process.
• Strong organizational skills with the ability to prioritize workload and meet tight deadlines.
• High initiative, self-motivated and results oriented.
• Strong interpersonal skills; must be able to manage internal stakeholder over whom there is no direct authority.
• Adaptable: able to play various roles depending on the requirements of the engagement from seller to team member.
• Organized, logical thinker.
• Proven project management skills.
• Analytical and research skills and ability to apply and present recommendations based on analysis.
• Ability to generate professional presentations and deliver them individually or in a team environment.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

Designations:

• • CBSA Professional designation, CTCS and/or CCS (Canada) or
  • LCB and/or CCS (U.S.)

COMPETENCIES