eCommerce Operations and Project Coordinator

JOB SUMMARY

The eCommerce Operations and Project Coordinator oversees the planning, implementation, and tracking of specific short- and long-term projects, while working closely with team members to ensure that project and operational objectives are accomplished on schedule and within budget, while meeting and exceeding client expectations.

KEY DUTIES & RESPONSIBILITIES

• Develop project and operational scope and objectives involving key stakeholders; create a detailed work plan which identifies and sequences the activities needed to successfully complete the project; determine resources required; and develop a schedule for project completion; and determine the objectives and measures upon which the project will be evaluated at its completion
• Ensure resource availability and allocation, based on requirements and volumes - recruit, interview and select staff with appropriate skills for the project activities
• Manage the project team according to the established policies and practices of the organization, ensuring that the team receives appropriate orientation to the project, as well as ongoing coaching and developing to help the team meet its objectives
• Coordinate internal resources and third parties/vendors for the successful execution of projects Manage the relationship with all stakeholders, including third parties and vendors
• Execute the project and operational goals according to plan; set up files to ensure that all project information is appropriately documented; monitor the progress and make adjustments as necessary to ensure the successful completion of the project
• Manage changes to the project and operational scope, schedule, and costs using appropriate verification techniques
• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project and operational goals
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
• Monitoring expenses and revenue and maintain full control of projects at all times to ensure that the project deliverables are on time, within budget and at the required level of quality Evaluate the outcomes of the project and operational goals as established during the planning phase
• Coordinate the set-up of new clients; may visit client sites periodically to ensure client's needs are being met and to identify opportunities for additional business
• Review and analyzes regulatory / trade initiatives and identifies impact to client base and project; optimizes regulation in the client's best interests
• Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department/ division reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to business partners and clients

• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Developing budgets, tracking and managing expenses to budget and adjusting as required
• Proven working experience in project management, planning, and process improvement
• Strong service orientation, with ability to resolve issues with creative solutions in the best interests of the client and the company
• Solid technical background with understanding of regulatory requirements and impact on the business Communication and presentation abilities
• Effective interpersonal skills with ability to influence and engage people at various levels in an organization
• Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details/data/information/activities I
• Technically savvy- Microsoft Office, company systems
• Sound understanding of ethical behaviour and business practices to ensure that own behaviour and that of others is consistent with and aligned with Livingston's values
• Ability to collaborate effectively with the team and business partners to resolve problem and make decisions that enhance organizational effectiveness

Sound judgement, ability to assess issues for importance, urgency, risks, and make timely decisions with confidence

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES