Total Rewards Coordinator

Total Rewards Coordinator


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


This is a Full Time position and we're looking for someone that could work in a Hybrid capacity in Itasca, IL or Toronto, ON.

Who is Livingston International?


Ever thought how your fresh produce gets to your door? In global trade, all the pieces must be in place for goods to move smoothly across the world. Livingston offers all the pieces. Worldwide, our clients are assured of expedient customs clearance, strategic advice, the latest technologies, reliable freight forwarding, and, if they need it, full global trade management. As we continue to evolve and grow, we believe in hiring the best people who are as committed to creating incredible experiences for our clients as we are. The Total Rewards Coordinator is delivers ongoing support of global total reward programs, including health and welfare and retirement benefits, compensation, and recognition. This role is responsible for executing the global benefits programs with a focus on benefit administration, including facilitate data infrastructure, provide accurate administration, and delivering high-quality customer service to employees and managers through the timely response and resolution to inquiries.


We are looking for a talented Human Resources – Total Rewards Coordinator to join our team!

How You Will Contribute to Our Team


  • Maintain the HR/employee data within the various HR systems, including the processing of new hires, transfers, terminations, benefit elections, etc. Ensure data integrity of administration of global benefit program enrollment, deductions, and contributions with accuracy and timeliness.
  • Answer incoming emails and phone calls to the HR service center. Review, research, resolve or escalate, and respond to all assigned inquiries including complex questions regarding eligibility, covered services, exclusions, service delivery, claims, invoices, etc. 
  • Champion the adoption of Employee Self Service (ESS) and Manager Self Service (MSS) by providing real-time guidance and coaching to end users and support the global benefits service delivery model by leveraging technology, outsourcing, and automation to increase self-service and continuous process improvement. 
  • Participate in the implementation and ongoing administration of benefit programs to align with ongoing strategic initiatives.
  • Partner with vendors and suppliers to execute changes and ensure benefit programs remain compliant.
  • Prepare data for regular reporting of population changes, internal reporting, and as required for brokers, vendors and carriers to manage the benefit plans.  
  • Evaluate, recommend, and execute process improvements to build efficiencies in infrastructure and reduce manual administrative tasks.
  • Support and audit invoice administration of billing for payments to vendors and suppliers; partner with Finance to ensure accurate and timely payments of all benefit program expenses. 
  • Support related HR policies and processes such as leave of absence, health and welfare benefits, fringe benefits, immigration, relocation, taxation, etc. 
  • Participate in the development and maintenance of program documentation such as policies guidelines, and administrative processes and procedures; ensure documentation remains current and accessible. 
  • Contribute to the execution of benefit program communication strategies that inform, educate, and emphasize the value of total rewards to leadership, managers, and employees. 
  • Develop awareness and continually increase knowledge of current trends in HR through classes, reading, or other mechanisms. Participate in professional groups, meetings, and conferences.
  • Perform other related duties as assigned by management. 
  • Adheres to established policies and procedures.

What Our Ideal Candidate Looks Like


To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Understanding and knowledge of HR policies, procedures, and processes.
  • Effectively able to re-shift, prioritize, and execute multiple projects and/or tasks to meet deadlines.
  • Strong analytical skills and attention to detail; ability to accurately collect and analyze data and apply information to executing solutions.
  • Demonstrates problem-solving skills; ability to proactively identify potential solutions.
  • Effective communication skills (written, verbal) with strong inter-personal skills; must be able to adjust approach to effectively interact with all levels of the organization.
  • Strong customer service orientation with advanced service delivery skills; sets expectations, meets commitments, resolves issues quickly, demonstrates understanding and compassion to employees and participants.
  • Basic understanding of HRIS/data systems and benefit administration platforms.
  • Basic knowledge of health and welfare, retirement, wellbeing, compensation and recognition programs and the laws and regulations affecting these plans.
  • Ability to work well in a team environment and develop collaborative relationships with colleagues across the Company.
  • Ability to maintain confidentiality of sensitive data in an ethical and professional manner.
  • Proficiency with MS office software, specifically Microsoft Outlook, Teams, Word, with strong Excel skills. 
  • Bilingual speaking, reading, and writing in French, Spanish, or Polish preferred.


1 year of experience


Preferred: Bachelors Degree or equivalent in Human Resources or Business



Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.