Senior Manager, CFS Process Improvement

JOB SUMMARY

Reporting to VP Client Financial Services this position is responsible for: Planning, directing the review of CFS current and new processes and systems, identify opportunities and solutions and driving its implementation to achieve improvements in productivity, cycle times and quality while ensuring compliance and adherence to regulations and internal controls; leading and overseeing the Data and Business Analytics and reporting CFS functions. Accountable for defining and executing strategies to design and create data models and data views critical to build, implement and enhance reports and business intelligence/dashboard capabilities.

KEY DUTIES & RESPONSIBILITIES

• Assess, plan, manage and continuously improve processes and service levels - identify, design, develop, implement and evaluate improvements 
• Facilitate and complete root cause analysis, identify and implement solutions including prepare business cases for recommended projects or enhancements
• Project champion/sponsor various projects for CFS, mainly cross functional initiatives  
• Assist CFS process owner in strategic planning, developing and managing strategic goals and objectives, budgets and evaluation processes
• Ensure regulatory compliance and compliance with corporate governance policies and procedures 
• Drive standardization of collections metrics from a data perspective including integration of collections data, process automation and identification of infrastructure or technology tools needed   
• Responsible for data extraction management activities such as variable mapping, data requirements, data gap identification, business rules development as well as creation, maintenance, documentation and quality control of data models and operational reports 
• Manage and develop team  
• Perform other related duties as assigned by management. 
• Adhere to established policies and procedures.
   

KNOWLEDGE & SKILLS

• Expert on Process management methodologies
• Project Management fundamentals
• Excellent oral and written communication skills
• Excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management
• Excellent facilitation skills
• Ability to perform varied and extensive analysis of business data
• Customer focused
• Strong leadership and ability to build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 
• Strong knowledge of SQL / SAS / Tableau and experience working with at least one of the major databases platforms (SQL Server, Oracle, SAS, etc.)
• Advanced Microsoft Excel, Access and Visio skills
   

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES