Manager, Robotic Process Automation

Manager, Robotic Process Automation


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Type: Full Time 


Location: ON Toronto - CN030 


The Manager is responsible to initiate, plan, execute, control and close projects through the Automation Anywhere Applications.   
The individual will oversee the development on initial and revised details as they relate to automation, the scope, project plans, cost estimations and forecasts related to automating of documents need to be documented and approved by key stakeholders. This role is a governance role, which manages the project intake process, ensures correct prioritization, aligns with stakeholders to provide visibility to incoming demand with recommendations for prioritization, will push back on stakeholders to obtain appropriate impact assessments, and also communicates the high-level project statuses to the business


  • Provide analysis and consultation to determine project requirements and scope. Partner with key stakeholders such as business owners, IT, BT solution designers and others involved in the project intake process to position prioritization of incoming projects requested while ensuring proper impact assessment prior to presenting to the leadership team for alignment on prioritization
  • Structure and monitor project activities to completion to ensure adherence with project plan, budget, and scope. 
  • Resolve issues and support project progress through direct interaction with team members between meetings. Develop relevant project documentation and deliverables in accordance with the project management methodology and ensure audit trails are in place for each project.  
  • Ensure internal customer understanding of and satisfaction with project delivery processes. 
  • Maintain effective communications with stakeholders across all levels of leadership, if necessary, to ensure project status and issues are known. 
  • Identify, establish, and maintain excellent business relationships with internal and external team members.
  • Ensure project closing tasks such as lessons learned are completed with feedback provided to BT leadership for process improvement opportunities as well as coordinated follow-up actions across project managers for process improvements.


To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Broad understanding of technology, including current and emerging digital and data solutions
  • Broad understanding of AI technologies such as Computer Vision, Natural Language Processing, Machine learning.
  • Demonstrated competence and success in prior assignments.
  • Experience using Microsoft Project and Smart Sheets to manage projects.
  • Strong interpersonal, verbal, written and presentation skills; Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of business partner 
  • Experience managing technology-enabled business change within one or more industries. 
  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources.
  • Experience standing up a project intake and governance committee preferred
  • Ability to build dynamic and insightful executive presentations and to communicate across all levels of a global organizations 


5 years of related experience
Team management experience


Required: Bachelors Degree or equivalent


  • Automation Anywhere certified is an asset
  • Project Management certificate is an asset


Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.