Learning and Development Partner
Job Type: Full Time
Location: ON Toronto - CN030
JOB SUMMARY
Livingston is looking for an experienced Learning and Development (L&D) professional who loves to build, evaluate, facilitate, and continuously improve trainings and L&D initiatives. You’ll be the point person for day-to-day programs such as our Leaders Circle (high potential program), Lead to Succeed (new/emerging managers program), Customer FIRST (customer service skills course), etc., partnering with multiple external vendors as well as internal associates and stakeholders to ensure effective programming. We have audacious goals around leadership development that includes succession planning, leadership development plans, 360 feedback, mentorship, ERGs, and more. You’ll be joining a stellar team of two, reporting into the Director of Talent Management, and working alongside a Training Analyst.
KEY DUTIES & RESPONSIBILITIES
• Design, implement, and continuously improve leadership and emerging talent programs
• Design and implement resources and training to help reskill and upskill employees and enable meaningful growth and career development
• Experience creating engaging and interactive eLearning modules using sound instructional design principles
• Act as a trusted advisor and strategic partner to HR and business leaders. Assess and anticipate people related needs and formulate partnerships to deliver value-added service that reflects the business objectives of the organization and division
• Cultivate the employee experience and support leaders in implementing employee engagement initiatives that support a culture of trust, learning, recognition and engagement
• Execute the global diversity, equity, inclusion, and belonging (DEIB) strategy and initiatives
• Coach managers to ensure new associates have a great onboarding experience and feel welcome; coach onboarding ambassadors and facilitate new manager assimilations to enhance collaboration
• Utilize people analytics, metrics (employee engagement survey, turnover, etc.) and workforce reporting to understand trends and identify gaps together with division leaders to develop appropriate solutions and programs to fill gaps and enhance the employee experience
• Benchmark best practices and emerging trends to make recommendations on course design, development, tools and technologies
• Coach and train leaders to manage performance from setting goals, reviewing progress and having meaningful conversations to improve individual and team performance. Focus on improving the quality of performance review experience through continued education
• Own the implementation and communication of all engagement initiatives that support a culture of trust, learning and recognition
• Coach and train leaders to analyze engagement data and create meaningful action plans
• Drive the annual succession planning and talent review process ensuring leaders have a strong understanding of critical key roles, flight risks, high potential employees and gaps in succession planning; support leaders of leaders in creating meaningful developing plans for named successors
• Build capabilities in leadership around talent identification, evaluation of critical skills and competencies and developing plans to build required skills for next level roles
• Provide coaching and facilitate leadership development workshops in a virtual environment to strengthen leadership and build leadership and management capability
• Work closely with identified growth potential team members to build their leadership experience and knowledge, preparing them for succession into critical key roles
• Keep up to date on external trends and analyze internal data to identify gaps and develop initiatives and programs to meet short, medium and long-term business goals and strategic priorities
KNOWLEDGE & SKILLS
• Minimum of 5+ years in an L&D role
• Proficiency with HRIS/data systems and learning management platforms
• Experience designing and leading virtual and in-person trainings
• Extensive knowledge of employee experience and engagement initiatives
• Knowledge of learning design technologies for curriculum development
• Effective coaching and facilitation skills
• Self-driven individual with the ability to work independently
• Exceptional people and communication skills to present, discuss, and explain information
• Excellent customer service skills and ability to partner with multiple, diverse stakeholders in an authentic and empathetic way
• Strong change management skills with the ability to drive change initiatives and influence key stakeholders
• Outstanding problem-solver who exhibits excellent project management and critical thinking skills
• Extensive knowledge of trends and ability to compile and analyze data to be able to tell a story and make relevant recommendations
• Excellent proficiency in all MS Office products such as Excel, PowerPoint, Teams
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
