Director of Automation and Special Projects

Director, Brokerage


Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


Location: ON Toronto - CN030 


The Director of Automation and Special Projects is responsible to initiate, evaluate, plan, execute, test, measure, control and report on technology projects responsible for driving automation and resource effectiveness in North American Customs Solutions.  The individual will oversee the technology life cycle from discovery through to successful implementation and oversee a team to support process, reporting and execution.   This is a high visibility role that will work closely with stakeholders at all levels and the candidate must be comfortable presenting at a senior executive level.  This action oriented and experienced leader possesses a passion for automation and is equally comfortable working through ambiguity, effective change management and coaching their team and business partners through the automation journey.  This candidate must have a demonstrative successful track record of deploying OCR and ICR technology in a logistics environment.  Customs brokerage experience is a strong asset. 


  • Leads the automation team to execute on deliverables and provide high quality service to our operations teams.
  • Identify process efficiency and automation opportunities to improve North American Customs Solutions.
  • Provides analysis and consultation to determine project requirements and scope. Partner with key stakeholders such as business owners, IT, BT solution designers and other impacted teams to ensure alignment on process changes and path forward.
  • Structures and monitors project activities to completion to ensure adherence with project plan, budget, and scope.
  • Resolves issues and provides supports through direct interaction with team members between meetings. Develops relevant project documentation and deliverables in accordance with the project management methodology and ensures audit trails are in place for each technology project.  
  • Ensures internal customer understanding of and satisfaction with project delivery processes. Measures success and user experience.
  • Maintains effective communications with stakeholders across all levels of leadership, if necessary, to ensure project status and issues are known.
  • Identifies, establishes, and maintains excellent business relationships with internal and external team members.
  • Ensures project closing tasks such as lessons learned are completed with feedback provided to leadership for process improvement opportunities as well as coordinated follow-up actions across project managers for process improvements.
  • Leads efficient handling of change management activities: Provides timely information, minimizes issues or obstacles, and facilitates or coordinates appropriate resources. Establishes change control procedures to evaluate and communicate scope changes. Escalates as needed.



Expert understanding of OCR / ICR and other automation technology solutions

  • Broad understanding of current and emerging digital and data solutions.
  • Demonstrated competence and success in prior assignments.
  • Experience using Access, Excel, SQL, Power BI, Python, Microsoft Project, and SmartSheets
  • Strong interpersonal, verbal, written and presentation skills; Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of business partner
  • Experience managing technology-enabled business change within one or more industries for a global organization.
  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources.
  • Ability to build dynamic and insightful executive data visualizations, dashboard measures, KPIs and presentations to communicate across all levels of a global organization.
  • Strong financial acumen to manage budget and project ROI for regular tracking and monitoring
  • Good understanding Systems, applications, data integration and Design Process and LII systems.
  • Highly effective decision-making and judgment with a sense accountability, urgency, and a proactive approach to meet tight timelines and budget.


10 + years of progressive experience
Team management experience


Required: Associates Degree or post-secondary education in Business or Global Trade/Commerce



Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.