Customer Service Representative RIV

Customer Service Representative RIV

 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

 

Job Type: Full Time 

 

Location: ON Toronto - CN030 

JOB SUMMARY

The Customer Service Representative Registrar of Imported Vehicles (RIV), is responsible for handling incoming calls, faxes and email quote requests or orders. The CSR handles all general and specific inquiries regarding the importing of a vehicle and ensures that customer inquiries are answered in a timely fashion. 

KEY DUTIES & RESPONSIBILITIES

  • Answer all incoming customer inquiries relating to import of their vehicle in a professional manner.
  • Ensure customer inquiries are answered in a timely fashion and that all efforts are made to secure
  • additional business.
  • Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls
  • Answered, closing ratio on quotes, etc.)
  • Receive, process and input orders into the system accurately
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

  • Bilingual – French/English required
  • Very strong interpersonal and communication skills (oral and written)
  • Working knowledge of MS Office (Word & Excel) a must
  • Minimum keyboard typing speed of 45 to 60 wpm a must
  • Ability to work independently or as part of a group, within a call center environment
  • Ability to multi-task and prioritize workload
  • Strong customer service focus and flexibility in dealing with diverse customer scenarios
  • Strong attention to detail and ability to process large amounts of information accurately
  • Previous exposure to and experience in the vehicle industry would be preferred, but not essential

WORK EXPERIENCE – MINIMUM REQUIRED

6 months experience; preferably working in a service environment

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk
Inclusion and Collaboration
Customer First Focus
Leading and Developing
Agility
Accountability

Livingston is proud to be an equal opportunity workplace.

 

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.