Business System Analyst

Business System Analyst


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Type: Full Time 


Location: ON Toronto - CN030 


The Business System Analyst is responsible for evaluating business processes, anticipating requirements, uncovering areas of improvement and working with both business stakeholders as well as IT to implement solutions. They play an integral role in the implementing and maintaining effective operating systems through the documentation of user stories and colloboration with IT Developers to impelment optimized solutions.


  • Work directly with functional business groups to define requirements
  • Review, analyze and propose changes to existing systems to increase business effectiveness and efficiencies.
  • Lead design sessions to confirm system enhancement functionality
  • Provide recommendations or options to resolve existing and/or potential issues of operating systems
  • Create detailed requirement documentation as well as systems models, diagrams and charts to provide guidance for the application development team
  • Provide relevant business justification for all functional needs
  • Identify and establish project scope and parameters of systems analysis in order to define success criteria.
  • Develop end user documentation and provides initial tool training to end-users 
  • Provide innovative ideas to improve organizational performance
  • Challenge the status quo to design solutions that drive efficient processes across all teams.
  • Collaborate with application development team members
  • Coordinate and perform tests to validate successful functionality prior to all software updates
  • Perform other related duties as assigned by management
  • Adhere to established policies and procedures


  • Competitive instincts and a strong desire to win in the global trade management market.
  • Knowledge of agile systems development, business intelligence and analysis, and continuous improvement methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication (oral and written), interpersonal and facilitation skills.
  • Ability to understand business and system requirements.
  • Ability to manage projects, meet deadlines and work well under pressure 


3 years of related experience


Required: Bachelors Degree or equivalent



Business Acumen and Straight Talk
Leading and Developing
Customer First Focus
Inclusion and Collaboration

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.