Business Analyst - Finance Operations

JOB SUMMARY

As the Business Analyst, you are required to prepare financial data related to customs duties and taxes, customer billings, and government remittances. This role will support the Senior Financial Analyst, Duty Audit, to drives business process and application improvements. You will play a key role alongside of Operation’s and Finance partners to support applications improvement for operation efficiency.  

KEY DUTIES & RESPONSIBILITIES

• • • Own the daily duty audit reconciliation, including matching and ACH Forecast
    • Prepare routine (daily, weekly and monthly) and ad hoc reporting of key financial information in a timely manner to support business decision making or high quality customer service.
    • Propose and influence alternate financial and business solutions which link to key performance metrics, process improvements and changes in technology.
    • Assist with application development, improvement, testing and implementation.
    • Ensure compliance with company guidelines and financial reporting requirements.
    • Liaise with internal and external auditors.  Respond to requests for information and reports.
    • Active participation in financing and operations projects.
    • Perform other related duties as assigned by management.
    • Adhere to establish policies and procedures.

    Application Enhancement & Testing:

    • Hands-on experience in testing application enhancements related to customer duties and taxes within customs brokerage or finance systems
    • Ability to analyze business requirements and translate them into test scenarios, test cases, and test scripts
    • Experience in functional, regression, and UAT testing for finance and operations applications
    • Experience in defect tracking, root cause analysis, and coordination with IT/vendors for resolution
    • Documentation of test results, change requests, and enhancement signoffs

    Process Improvement & Optimization:

    • Strong skills in process mapping, gap analysis, and workflow optimization across finance and customs operations
    • Experience driving process standardization and automation initiatives
    • Ability to define and track process KPIs and improvement metrics
    • Proven capability to recommend and implement system-enabled process improvements

    Behavioral & Stakeholder Skills:

     Strong collaboration skills with Operations, Finance and IT teams

    • Clear communication of business requirements and test outcomes
    • Ability to manage multiple enhancements, testing cycles, and process initiatives concurrently
    • High attention to detail with a strong control mindset

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty to a high-quality standard. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Advanced analytical and problem-solving skills.  Ability to address complex challenges with large datasets.
• Ability to navigate financial and operations applications; research variances and identify root causes of discrepancies
• Process mapping; aligning technology to support critical business processes
• Metrics driven; adhere to service standards and strives to exceed target results for the group
• Proven ability to meet tight timelines in an environment with competing priorities
• Be proactive and energetic in the work situation, seeking to get things done and able to multi-task
• Process mapping; aligning technology to support critical business processes
• Communicate effectively and professionally
• Advanced proficiency in the use of Microsoft Suite (Outlook, Teams, Word, Excess, Access and PowerPoint).  Experience with advanced data / analytical software and business process automation applications would be an asset.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES