Traffic Agent

Traffic Agent


Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


Location: NY Tonawanda - US041 


The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). 


  • Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required.
  • Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release.  
  • Confirm that Customs releases and steamship releases are obtained.
  • Verify supplementary charges prior to payment of invoices.
  • Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses
  • Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed
  • Process emails on live shipments and import files into systems for clearance
  • Complete delivery orders and arrange pick-up
  • Complete payment of freight/terminals by guarantee, check or wire transfer as needed


  • Familiarity with credit policies, traffic and forwarding methods and procedures
  • Must be able to coordinate desired delivery arrangements for clients from transportation companies
  • Familiarity with customs release process
  • Computer and Internet skills required 
  • MS Office experience
  • Must have knowledge of international transportation 
  • Negotiation skills
  • Client service oriented
  • Strong oral and written communication 
  • Telephone etiquette
  • Strong organization and problem-solving 
  • Prioritization and time management


1 year of experience


Required: High School/GED or equivalent



Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      

Nearest Major Market: Buffalo