Support Services Analyst

Support Services Analyst


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Type: Full Time 


Location: HomeOffice Kentucky, NY Tonawanda - US041 


The Support Services Analyst reporting to the National Manager, Support Services is responsible for the day to day duties of the Financial Taskforce as well as any other support service tasks deemed necessary by the National Manager, Support Services. 


  • Process pending transactions on the Branch Account Receivables, International Freight & Transportation Services Intracompany and unbilled report in a timely and accurate manner
  • Prioritize and complete work according to the National Manager, Support Services direction, Customs requirements and Livingston standards 
  • Responsible for manipulating Microsoft Excel data using filters or other complex Excel analysis 
  • Review transactions with the ability to identify missing transactions in a complex financial process
  • Build and maintain a working relationship with Freight Payables team to resolve unreconciled transactions
  • Understand and apply accounting principles 
  • Maintain a current status of all transactions on the Financial Taskforce reports (60 days or more)
  • Process credit/rebills as needed
  • Work with Freight Payables, Client Financial Services, Managers, Service Delivery and/or International Freight & Transportation Services teams to obtain the necessary information and backup to process/resolve pending transactions 
  • Maintain recordkeeping according to internal polices and US Customs regulations
  • Build and maintain excellent, direct working relationships with vendors and carriers in order to resolve outstanding transactions
  • Identify opportunities for process improvement in the billing process
  • Meet established billing key performance indicators
  • Perform other related duties as assigned by management
  • Adhere to established company policies and procedures


To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Process oriented capability
  • Strong verbal and written communication skills
  • Organizational skills with the ability to meet tight deadlines
  • Excellent time management skills
  • Ability to make decisions 
  • Ability to accurately record data
  • Ability to work independently 
  • Ability to prioritize workflow
  • Attention to detail and accuracy
  • Ability to multi-task
  • Ability to work in and meet tight deadlines
  • Ability to analyze complex billing scenarios
  • Strong interpersonal skills to deal effectively with team members and others within the organization
  • Knowledge of all Microsoft Office products with emphasis in Microsoft Excel
  • Ability to reflect a professional company image


3 years of related experience


Preferred: Associates Degree or post-secondary education



Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.