Manager, Bond Team

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


Location: NY Tonawanda - US041 


Manager of Bond Team is responsible for employing innovative tactics for executing continuous and single transaction bond delivery.  The management structure should encourage swift, yet compliant, writing continuous bonds, modifying, and maintaining information into client records. This person will drive dynamics, and synergies, across their team environment while demonstrating continuous improvement through established and agreed upon key performance indicators/metrics.  The Manager will ensure the team is both productive and has appropriate level of engagement for team and career development. 


•    Manage the coordination, control, and operating efficiencies for the Bond Team with adherence to Work Force Management metrics 
•    Build the framework for a long-lasting, sustainable relationship with “white glove” service tactics 
•    Develop appropriate oversight and review infrastructure to accurately record client data and surety bond program
•    Ensuring that bond applications are completed and billed timely to generate the anticipated revenue associated with the new client business
•    Manage business deliverables and project timing for Continuous Bond support with Sales, Governance, Business Reviews, and Lessons Learned
•    Lead projects to achieve strategic business goals, and meet success criteria within a specified timeframe
•    Collaborate with Regulatory Team, while driving proficiencies within the overall bond team structure
•    Develop, standardize and report on volumes, timing, and the root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPIs and metrics
•    Drive cost savings opportunities, compliance adherence, and scalability for improving the overall timing of account setup
•    Responsible for the design and set-up of the overall team structure including team development and succession planning
•    Partner with all other support teams, and introduce creative solutions for any deterrents while documenting any future business alignment
•    Perform other related duties as assigned by the Director and management
•    Adhere to established company policies and procedures  


1.    Extensive experience in talent and performance management
2.    Knowledge in managing continuous and single-entry customs bonds
3.    Excellent knowledge of continuous improvement and quality management 
4.    Strong collaboration skillset, and ability to work well with others while getting things done
5.    Proven analytical and strategic abilities – problem-solving, six sigma, LEAN, etc.
6.    Communicating ideas and strategy clearly, and tailored to various audiences
7.    Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
8.    Understanding of system/data flow, including the various systems Livingston International support and systems other industries use 
9.    Accountable for the allocation of personnel resources and appropriate skillsets within the functional team to maximize efficiencies and team performance
10.    Confident, strong leader that can be decisive and inclusive
11.    Oversees daily team operations, and management including the implementation and effectiveness of operational policies, processes, and services.
12.    Collaborates with client service teams, operations, and sales; accountable for prioritizing & balancing team workload.


7 years of related experience


Preferred: Bachelors Degree or equivalent


  • CBSA or CBP Customs Brokerage License Preferred


Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      

Nearest Major Market: Buffalo