Client Data Analyst

Client Data Analyst

 

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 

 

Location: NY Tonawanda - US041 

JOB SUMMARY

The Client Data Analyst is responsible for ensuring that client information is compliant with regulations and is accurately recorded in the system(s) by creating, modifying, or inputting information into client records.

KEY DUTIES & RESPONSIBILITIES

  • Set-up accounts in customer relationship management system (CRM) in accordance with Customs regulations 
    • Review customer power-of-attorney documents
    • Validate pricing and other required documents 
  • Maintain existing customer account data include: name and address changes, client billing routing details, and rates
  • Secure required signatures and ensure the availability of required documents
  • Work closely with colleagues to try and identify data related problems and assist with resolving them.
  • Ensure high quality data is collected and maintained. 
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

  • Strong customer service orientation
  • Excellent written, verbal and listening skills
  • Ability to accurately record data
  • Ability to work independently under a tight schedule
  • Ability to prioritize workflow
  • Ability to reflect a professional company image
  • Attention to detail / accuracy
  • Strong interpersonal and communication skills (oral and written)
  • Tech savvy and experience with Salesforce.com is preferred 

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk
Inclusion and Collaboration
Customer First Focus
Leading and Developing
Agility
Accountability

Livingston is proud to be an equal opportunity workplace.

 

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      


Nearest Major Market: Buffalo