Technical Trainer


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Type: Full Time 


Location: MI Taylor MI - US025, IL Itasca - US021, NY Tonawanda - US041, TX Houston - US029, TX Laredo McPherson Blvd - US031 


Reporting to the Manager, North American Operations Training, this position is responsible for the delivery of Customs Brokerage knowledge and system skill training for operational staff. Working with the operations management team, the Trainer is responsible for coordinating, scheduling, and providing training for new and existing operational staff, including individual training applications. The role will focus on 60% facilitating programs within the Customs Brokerage department, 40% developing new courses and improvement initiatives. 


  • Facilitate the delivery of content required to support the North American Brokerage operational training plan.
  • Identify and evaluate the effectiveness of existing training programs and recommend and implement changes where appropriate to improve the effectiveness of the training being delivered.
  • Develop desk level training resource tools and system job aids including process and procedure documents.
  • Maintain awareness of changes and additions to customs regulations and educate operational staff on any changes which directly impact operations.
  • Collaborate with management and rotational trainers to proactively use business metrics (i.e., KPI’s to determine training needs).
  • Assist the Instructional Designer in the creation of new training content.
  • Track attendance and relevant metrics in the Learning Management system for training sessions.
  • Support operational staff enrolled in the Professional Preparation Program.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.


  • Strong knowledge of North American operating systems is required.
  • Strong knowledge of customs legislation and procedures is required.
  • Excellent organizational skills, high attention to quality, detail, and accuracy, combined with the ability to manage multiple high priority tasks is required.
  • Strong interpersonal skills with the ability to effectively communicate both orally and in a written context is required.
  • Ability to work in a rapidly changing work environment is required.
  • Ability to work in a team environment and to interface with different functions/team members is required.
  • Proficiency in MS Office applications is required.


3 years of related experience


Required: Bachelors Degree or equivalent



Leading and Developing
Inclusion and Collaboration
Customer First Focus
Business Acumen and Straight Talk

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      

Nearest Major Market: Detroit