Strategic Account Manager

Strategic Account Manager

 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

 

Job Type: Full Time 

 

 

JOB SUMMARY

The Strategic Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients

KEY DUTIES & RESPONSIBILITIES

  • Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.
  • Maximize existing relationships by engaging clients as their primary touchpoint within Livingston.
  • Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth.
  • Lead client renegotiations and profitability analyses.  
  • Identify and develop business growth and profitability strategy for each assigned account.
  • Educate assigned clients on regulatory changes and new requirements.
  • Maintain systems accuracy related to existing account base using key tools.
  • Prepare and facilitate client presentations and reports.
  • Promote client development and build relationships with clients through office visits and presentations.
  • Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.
  • Escalate and project manage client issues to ensure timely and satisfactory resolution.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.
     

KNOWLEDGE & SKILLS

  • Excellent communication and interpersonal skills (both verbal and written).
  • Strong organizational, time management and negotiation skills
  • Ability to drive change and deliver targeted results.
  • Proficiency in Microsoft Office (Word, Excel and Power Point.)
  • Salesforce.com experience strongly desired.
  • Collaborative team player

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Leading and Developing
Business Acumen and Straight Talk
Accountability
Inclusion and Collaboration
Customer First Focus
Agility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.