Manager, GTM
Manager, GTM
We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARY
The Manager, GTM works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the business contact for clients and accountable for an operations team. The role focuses on strengthening client retention, fostering excellent team culture, and delivering a high‑quality service experience to our clients
KEY DUTIES & RESPONSIBILITIES
· Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc.
· Create a supportive environment where team engagement is seen as central to driving results.
· Implement the strategy along with senior management and respective managers.
· Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected.
· Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve.
· Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed.
· Perform other related duties as assigned by management.
· Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
KNOWLEDGE AND SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable a person with disabilities to perform the essential functions.
· Excellent coaching and development skills
· Excellent interpersonal and communication skills (both verbal and written)
· Demonstrated ability to drive change
· Strong analytical skills and attention to detail
· Strong organizational skills
· Proficient in Microsoft Office suite, Windows, web browsers, etc.
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
Certifications and/or licenses related to customs compliance are preferred.
We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Location: MI Southfield - US017
Nearest Major Market: Detroit
