Client Manager

JOB SUMMARY

The Manager works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the primary business contact for one of our top clients and accountable for an operations team. The role focuses on exceptional service, fostering excellent team culture, and delivering a high‑quality service experience to our clients. The ideal candidate has strong Brokerage background with post entry experience, data analysis, and team management exposure. This is a fully remote role.

KEY DUTIES & RESPONSIBILITIES

· Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc.

· Create a supportive environment where team engagement is seen as central to driving results.

· Implement the strategy along with senior management and respective managers.

· Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected.

· Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve.

· Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed.

· Perform other related duties as assigned by management.

· Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

KNOWLEDGE AND SKILLS

· Excellent customer service mindset navigating high touch clients

· Excellent interpersonal and communication skills (both verbal and written)

· Demonstrated ability to drive change

· Strong analytical skills and attention to detail

· Strong organizational skills

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

 Certifications and/or licenses related to customs compliance are preferred.