Freight Coordinator

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JOB SUMMARY

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting. 

KEY DUTIES & RESPONSIBILITIES

  • Process documentation for the physical movement of cargo; identify discrepancies or issues. 
  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments and/or vendors.  
  • Create, update and execute SOP’s for new and existing clients
  • Understand and input applicable financial components of shipments for proper billing of customers
  • Meet required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
  • Identify and forward upselling opportunities to manager
  • Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
  • Establish and maintain personal relationships with current vendors and overseas agents
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
  • Assist other team members as needed to ensure timely completion of work
  • Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
  • Communicate client issues or changes to the next level 
  • Develop knowledge of the shipping process and government regulations through cross training with other team members
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.
     

KNOWLEDGE & SKILLS

  • Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
  • Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
  • Proven organizational and time management skills; ability to multi-task
  • Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
  • MS Office Suite skills – most importantly, Outlook, Excel, and Word
     

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Leading and Developing
Business Acumen and Straight Talk
Accountability
Inclusion and Collaboration
Customer First Focus
Agility

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