Sr. North America Onboarding Specialist

JOB SUMMARY

The Sr. North America Onboarding Specialist is responsible to maintain overall accountability for all aspects of projects during the entire span (initiate, plan, execute, control, close); must be familiar with project objectives and system scope, as well as the role and function of each team member to effectively coordinate the activities of the team.  The Sr. North America Onboarding Specialist must possess the ability to work in a highly customer centric position, while creating and maintaining standards and practices for process documentation.  The Sr. North America Onboarding Specialist will demonstrate process improvement techniques, and identify gaps in Livingston processes, while supporting the creation of new implementation procedures and delivering updates in a clear, concise manner.

KEY DUTIES & RESPONSIBILITIES

• Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan   
• Deliver effective communication facilitating interactions both internally and externally
• Control all changes or adjustments as necessary; ensure successful completion and handoff within established timeframes
• Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities 
• Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
• Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
• Manage, document, and maintain all supporting information received and delivered
• Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
• Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
• Create and identify process improvement and efficiencies and adjust or develop process tools
• Manage multiple onboardings simultaneously varying stages of requirements and activity
• Perform other related duties as assigned by management 
• Adhere to established company policies and procedures
   

KNOWLEDGE & SKILLS

1. To perform this job successfully, the person must be able to perform each essential duty satisfactorily 
2. Strong working knowledge of all applicable international trade, regulations, procedures, and industry practices
3. Experience and knowledge with project management and planning 
4. Experience and knowledge in continuous Improvement and Quality Management techniques
5. Ability to collaborate effectively and communicate (written and verbal) internally and externally with business partners
6. Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details, information, and activities
7. Effective interpersonal skills with ability to influence and engage people at various levels in an organization
8. Strong organizational skills with the ability to meet tight deadlines
9. Strong customer service orientation
10. Technically savvy- Microsoft Office, company systems
     

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES