Inside Sales Representative
Trade Advisor, Inbound
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: HomeOffice Quebec
This is a great full sales cycle, non-travel opportunity. Must be bilingual English/French.
JOB SUMMARY
The Inside Sales Representative (Inbound Trade Advisor) responds to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects needs and/or wants. Manages the opportunity and lead pipelines to insure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system.
KEY DUTIES & RESPONSIBILITIES
- Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system.
- Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities.
- Collaborate with freight specialist on qualifying prospects.
- Partner with and provide feedback to marketing on new partnership initiatives.
- Conduct sales presentations over the phone with potential customers.
- Uncover new sales opportunities and increase customer base.
- Onboard new customers and setup of new Livingston accounts.
- Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams).
- Liaise with other departments and sales staff to seamlessly implement new contracts.
- Apply a complete knowledge of all the organization’s products/services and policies.
- Record in CRM all prospects and maintain a record of all phases of activities.
- Learn and understand Livingston’s sales process, services, and products.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
- Proficient with Salesforce.com
- U.S. and Canadian Brokerage knowledge
- Familiarity with U.S. and Canadian customs compliance
- Sales acumen
- Effective time management
- Proficient with client service
- Effective communications skills via phone and email
- Effective time management
- Familiarity with using a telephony system
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
