Trade Customs Data Consultant

JOB SUMMARY

The Trade Data Consultant serves as a senior technical resource supporting Trade Data Enablement services. This role provides trade data, customs, onboarding, and automation expertise while supporting complex customer implementations, operational initiatives, and continuous improvement efforts.

The position acts as point of contact for complex customer, operational, and technical issues while advising on team priorities, mentoring team members, and promoting consistency across customer implementations. The Senior Consultant partners closely with internal stakeholders, customers, and technology teams to deliver scalable trade data solutions, improve operational efficiency, and drive continuous improvement initiatives.

KEY DUTIES & RESPONSIBILITIES

• Lead and support customer onboarding, implementation, and maintenance activities for trade data, database, and automation solutions.
• Serve as a subject matter expert for assigned trade technology platforms, customer solutions, and business processes.
• Analyze customer requirements and recommend solutions that align with operational, technical, and business objectives.
• Configure, test, validate, and support trade data, integration, automation, and related technology solutions.
• Investigate, troubleshoot, and resolve complex customer, operational, and technical issues.
• Coordinate and support customer implementations, system enhancements, upgrades, and change initiatives.
• Build and maintain effective relationships with customers, internal stakeholders, vendors, and business partners.
• Develop, maintain, and promote documentation, standards, best practices, and process governance.
• Provide guidance, mentoring, training, and knowledge sharing to team members and cross-functional partners.
• Participate in project planning, testing, process improvement, and strategic initiatives that support business objectives.
• Support prioritization of work activities to ensure customer commitments, service levels, and organizational goals are achieved.
• Contribute to continuous improvement efforts through automation, process optimization, and operational scalability initiatives.
• Maintain awareness of industry trends, trade regulations, technology developments, and business requirements relevant to assigned responsibilities.
• Perform other related duties and responsibilities as assigned.

KNOWLEDGE & SKILLS

• Advanced knowledge of customer onboarding, implementation, and support processes.
• Strong understanding of databases, automation, integration, and trade technology solutions.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to identify root causes and recommend effective solutions.
• Excellent verbal, written, and presentation communication skills.
• Strong customer relationship and stakeholder management skills.
• Ability to lead multiple initiatives and competing priorities simultaneously.
• Experience developing and maintaining process documentation and standards.
• Ability to mentor, train, and provide guidance to others.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications and business technology platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to continuous improvement and operational excellence.
• Strong understanding of customs brokerage processes, trade data management, and global trade operations.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

• Required college degree or equivalent experience
• CCS or equivalent customs certification an asset

COMPETENCIES