Sales Development Representative

Sales Development Representative


Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


This postion requires English and French speaking skill, fluency in both preferred.


Reporting to the Director, Business Development, the Sales Development Representative (SDR) will build a pipeline and connect with as many leads as possible, educate and qualify the leads they connect with, and book qualified meetings to move the sales process forward. This is a junior position with room to grow within the organization. 


  • Develop sales strategies to attract potential buyers or to solicit new potential customers, leveraging a variety of media including telephone & email, social platforms, and networking opportunities.
  • Build relationships with prospects to identify needs, qualify their interests and viability to drive new sales.
  • Partner with Subject Matter Experts to provide prospective clients with a personalized solution for their marketplace needs. 
  • Present product information to prospects based on identified needs.
  • Develop and move solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.
  • Maintain records using the customer relationship management software of all prospects and phases of activities.
  • Coordinate, plan, and execute outbound account-based marketing campaigns to book meetings and generate opportunities.
  • Conduct high-level conversations in Target and Prospect Accounts.
  • Collaborate with sales and marketing associates on qualifying prospects.
  • Collaborate with sales leaders to ensure the company's goals and targets are met.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.


  • Proven record of lead generation, sales cycle management, inbound and/or outbound sales, achieving sales targets.
  • Proven track record of articulating product selling points via phone and email.
  • Coordinating appointments between customers and company representatives – strong organizational skills.
  • Understanding of the sales process, services, and products.
  • Able to build a professional network, internally and externally.
  • Remain positive and flexible in an ever-changing environment with shifting priorities.
  • Strong oral and written communication skills, as well as excellent listening skills.
  • Ability to develop rapport, influence others, and maintain strong working relationships.
  • Demonstrated ability to explain complex issues clearly.
  • Must be self-motivated, persistent, and able to work independently.


1 year of experience


Required: Associates Degree or post-secondary education
Preferred: Bachelors Degree or equivalent



Customer First Focus
Inclusion and Collaboration
Leading and Developing
Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.