Inside Sales, Inbound
Trade Advisor, Inbound
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
JOB SUMMARY
The Inside Sales - Inbound Trade Advisors respond to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects needs and/or wants. Manages the opportunity and lead pipelines to insure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system.
Location: Anywhere in Canada. This role requires bilingual French and English.
KEY DUTIES & RESPONSIBILITIES
- Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system.
- Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities.
- Collaborate with freight specialist on qualifying prospects.
- Partner with and provide feedback to marketing on new partnership initiatives.
- Conduct sales presentations over the phone with potential customers.
- Uncover new sales opportunities and increase customer base.
- Onboard new customers and setup of new Livingston accounts.
- Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams).
- Liaise with other departments and sales staff to seamlessly implement new contracts.
- Apply a complete knowledge of all the organization’s products/services and policies.
- Record in CRM all prospects and maintain a record of all phases of activities.
- Learn and understand Livingston’s sales process, services, and products.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
- Proficient with Salesforce.com
- U.S. and Canadian Brokerage knowledge
- Familiarity with U.S. and Canadian customs compliance
- Sales acumen
- Effective time management
- Proficient with client service
- Effective communications skills via phone and email
- Effective time management
- Familiarity with using a telephony system
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $22.92 - $34.46 / hr. Actual compensation will be determined based on these factors and may vary accordingly.
Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.
Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.
Job Type: Full Time
Location: HomeOffice Ontario, HomeOffice Quebec
