Manager, Global Freight Forwarding - NOLA

Manager, IFTS Freight 

Join Livingston and grow your career with a market leader in the ever-changing world of international trade! Livingston focuses on customs brokerage and trade compliance, offering international trade consulting, global trade management and freight forwarding around the world. Livingston has over 3,000 employees at more than 90 key border crossings, seaports, airports and other strategic locations throughout North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements, and further develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston

 

Job Type: Full Time 

 

Location: LA New Orleans - US051 

JOB SUMMARY

The Manager, IFTS Freight is responsible for managing the day-to-day operations of the Freight department, resolving vendors/carriers/client issues, business development, onboarding oversight and identifying and implementing continuous improvement initiatives. Depending on location, may have full P&L responsibility (only in US).

KEY DUTIES & RESPONSIBILITIES

  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments (i.e., CFS, Freight Payables. US Brokerage, CA Brokerage) and/or vendors.  
  • Create, update, and execute standard operating procedures for new and existing clients.
  • Expectations of meeting required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development.
  • Develop and implement the necessary policies and procedures for the proper functioning of the department.
  • Maintain/control the BAR report (Branch Account Receivables).
  • Control/monitor the unbilled report.
  • Approve/control AR and AP adjustments.
  • Efficiently identify the most cost-effective solution based on each clients’ specific shipment needs.
  • Improve department profitability through vendor costs and operating margins.
  • Establish and maintain personal relationships with current vendors and overseas agents.
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients.
  • Understand current market trends to provide customers with market intelligence and competitive pricing. 
  • Assist team members as needed to ensure timely completion of work.
  • Participate fully with other staff members in day-to-day operation including setting priorities, organizing, scheduling work and problem solving.
  • Communicate client issues or changes to the next level (i.e., Director or VP of IFTS). 
  • Develop knowledge of the shipping process and government regulations through cross training with team members.
  • Replace or ensure adequate coverage during absences or in case of heavy workload.
  • Identify associates training needs (i.e., systems training).
  • Facilitate communication about the client with the team.
  • Develop the technical expertise of staff in cargo movement.
  • Oversee the planning of or plan staff scheduling around work volumes and vacations.
  • Other duties as assigned.
     

KNOWLEDGE & SKILLS

  • Must be a highly motivated and detail-oriented team player and dedicated to providing high quality customer service.
  • Must possess excellent decision-making skills; ability to learn, adapt, and thrive under pressure.
  • Proven organizational and time management skills; ability to multi-task.
  • Customer Service Skills – Communicate effectively, directly, and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner.
  • Compliance/Government Regulations: experience handling various types of shipments.
  • MS Office Suite Skills – most importantly, Outlook, Excel, Word, and PowerPoint.
  • Presentation Skills – client quarterly business reviews, sales presentations, etc.
  • A solid foundation of operating systems knowledge.
  • Sound Livingston solution knowledge and expertise.

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience
Team management experience

EDUCATION

Required: High School/GED or equivalent
Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Accountability
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Leading and Developing

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.


Nearest Major Market: New Orleans