JOB SUMMARY

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting. 

KEY DUTIES & RESPONSIBILITIES

• Process documentation for the physical movement of cargo; identify discrepancies or issues. 
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain an excellent working relationship with internal departments and/or vendors.  
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level 
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management. 
• Adhere to established policies and procedures.
   

KNOWLEDGE & SKILLS

• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word
   

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES