Team Lead, Global Forwarding - NOLA

IFTS Lead 

Join Livingston and grow your career with a market leader in the ever-changing world of international trade! Livingston focuses on customs brokerage and trade compliance, offering international trade consulting, global trade management and freight forwarding around the world. Livingston has over 3,000 employees at more than 90 key border crossings, seaports, airports and other strategic locations throughout North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements, and further develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston

 

Job Type: Full Time 

 

Location: LA New Orleans - US051 

JOB SUMMARY

The IFTS Lead is responsible for direct client interaction, rate quoting, documentation, continuity of staffing, training and workflow for assigned personnel.

KEY DUTIES & RESPONSIBILITIES

  • Process of documentation for the physical movement of cargo; identify discrepancies or issues. 
  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments and/or vendors.  
  • Create, update and execute SOPs for new and existing clients
  • Understand and input applicable financial components of shipments for proper billing of customers
  • Meet required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development 
  • Identify and forward upselling opportunities to manager
  • Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
  • Provide support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business reviews
  • Establish and maintain personal relationships with current vendors and overseas agents
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
  • Understand current market trends in order to provide customers with market intelligence and competitive pricing 
  • Assist other team members as needed to ensure timely completion of work
  • Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
  • Communicate client issues or changes to the next level 
  • Develop knowledge of the shipping process and government regulations through cross training with other team members
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.
     

KNOWLEDGE & SKILLS

  • Must be a highly motivated and detail-oriented team player and dedicated to providing high quality customer service
  • Must possess excellent decision-making skills; ability to learn, adapt, and thrive under pressure
  • Proven organizational and time management skills; ability to multi-task
  • Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
  • Basic negotiation skills
  • Understanding Compliance/Government Regulations - Understanding of 2010 Incoterms; experience handling various types of shipments
  • Working knowledge of TSA requirements
     

WORK EXPERIENCE – MINIMUM REQUIRED

4 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Customer First Focus
Business Acumen and Straight Talk
Leading and Developing
Accountability
Inclusion and Collaboration
Agility

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.


Nearest Major Market: New Orleans