Coordinator, Global Freight Forwarding - NOLA

 

Join Livingston and grow your career with a market leader in the ever-changing world of international trade! Livingston focuses on customs brokerage and trade compliance, international trade consulting, global trade management and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, seaports, airports and other strategic locations throughout North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work closely with progressive industry leaders, receive recognition for achievements, and further develop your knowledge and expertise within the complex and evolving world of trade. Learn how you can make an impact at Livingston today!

 

Job Type: Full Time 

 

Location: LA New Orleans - US051 

JOB SUMMARY

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting. 

KEY DUTIES & RESPONSIBILITIES

  • Process documentation for the physical movement of cargo; identify discrepancies or issues. 
  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments and/or vendors.  
  • Create, update and execute SOP’s for new and existing clients
  • Understand and input applicable financial components of shipments for proper billing of customers
  • Meet required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
  • Identify and forward upselling opportunities to manager
  • Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
  • Establish and maintain personal relationships with current vendors and overseas agents
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
  • Assist other team members as needed to ensure timely completion of work
  • Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
  • Communicate client issues or changes to the next level 
  • Develop knowledge of the shipping process and government regulations through cross training with other team members
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.
     

KNOWLEDGE & SKILLS

  • Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
  • Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
  • Proven organizational and time management skills; ability to multi-task
  • Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
  • MS Office Suite skills – most importantly, Outlook, Excel, and Word
     

WORK EXPERIENCE – MINIMUM REQUIRED

1 year of experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Leading and Developing
Business Acumen and Straight Talk
Accountability
Inclusion and Collaboration
Customer First Focus
Agility

Livingston is committed to diversity, equity and inclusion. We actively recruit individuals from diverse backgrounds and foster an inclusive culture where you can feel empowered to share your ideas while treated with dignity and respect. Livingston is an equal opportunity employer and does not discriminate based on race, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Accommodations are available for our employees, as well as, applicants throughout the recruitment process.


Nearest Major Market: New Orleans