Team Lead, Cash Allocator

Team Lead, Cash Allocator

 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

 

Job Type: Full Time 

 

Location: ON Mississauga - CN005 

JOB SUMMARY

The Team Lead - Cash Allocator is responsible for monitoring, coordinating and coaching the Cash Application team while executing the depositing, posting and allocating customer payments on a daily basis in a high volume environment; researching and analyzing issues within the cash application process, and assisting with exception requests as received. Livingston International offers successful candidates an opportunity to work in a challenging environment with a dynamic team of professionals.

KEY DUTIES & RESPONSIBILITIES

  • Monitor the Toronto Cash Allocation group (10 FTE) and coordinate assigned duties among staff;
  • Coordinate month end activities ensuring all critical payment postings are complete by the end of day;
  • Act as a liaison between staff and manager for the coordination of vacation requests, staff shift times and provide staff performance review recommendations as required;
  • Share best practices with cash allocation staff on effective payment searching and remittance detail management for efficient posting to customer accounts;
  • Act as the first escalation point for cash application related processing gaps and inquiries.
  • Understand and be proficient in all processes tied to the batching, posting and allocating of payments across all payment types and applications;
  • Responsible for managing Cash Allocation access to various 3rd party websites used to obtain remittance details for customer payments. 
  • Responsible for monitoring and resolving unidentified customer payments by working with both internal and external resources and refining cash allocation processes as required;
  • Post and allocate daily cash receipts and adjustments within specified SLAs to ensure accurate maintenance of accounts receivable balances;
  • Analyze customer account records to ensure proper allocations have occurred so that accounts receivable balances and general ledger accounting is accurate;
  • Research and resolve payment disputes and posting discrepancies as required. 
  • Manage time-sensitive audit requests and see them to completion;
     

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Must be highly effective in working objectively with a large, diverse group of people
  • Demonstrate strong organizational, administrative and office keyboarding skills with an attention to detail, accuracy and production levels;
  • Proficiency in Microsoft Office – specifically excel with an ability to gain functional knowledge of other in-house systems and applications; 
  • Excellent interpersonal and communication skills;
  • Excellent time management and organizational skills; ability to prioritize assignments;
  • Ability to work effectively as a member of a team and work well under pressure;
     

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Accountability
Agility
Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing

Livingston is proud to be an equal opportunity workplace.

 

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.