Process Improvement Consultant

Process Improvement Consultant


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Type: Full Time 


Location: ON Mississauga - CN005 


As a Process Improvement Specialist, you will work closely with Client Financial Services (CFS) team to break down complex business processes and problems into specific achievable objectives. You will continuously work on projects designed to improve quality, reduce errors, and design new business processes. You will work closely with senior management, end-users, work teams, IT teams to understand the big picture of the project objectives. Your core objective is to identify process gaps and define corrective action plans to help improve the operations efficiency. You will report to the Senior Manager, Process Improvement and work very closely with VP and other CFS Senior Managers


  • Managing end to end process changes using project management tools
  • Facilitating process design workshops using the DMAIC approach
  • Making process design and development recommendations to standardize, improve, or redesign processes to meet business needs
  • Representing CFS as the Business Lead on various corporate projects and collaborating with other business leaders to deliver on the project objectives
  • Monitoring, measuring, and providing feedback on process performance
  • Maintaining and updating documentation of process overviews, and process maps
  • Educating business users responsible for managing and operating business processes


  1. Must have excellent communication, presentation, and interviewing skills to engage with business leaders, process owners, customers, vendors, and other stakeholders.
  2. Must demonstrate strong analytical skills and must be proficient in the use of analytical tools such as data gathering and analysis, excel spreadsheets, dashboards, pivot tables, and process mapping. Must have practical experience in working with large sets of data and drafting business requirements, recommendations, and solutions.
  3. Demonstrates strong leadership, project management, effective planning & organization skills.
  4. Demonstrated ability to work in a fast-paced environment and adapt quickly to constantly changing project objectives.
  5. Must be able to influence stakeholders to drive business decisions and be able find the right balance between implementing quick fixes and long-term solutions based on business needs.
  6. Develop project plans, process maps, business requirements, and project presentations.
  7. Working and collaborating with senior management team on a regular basis.
  8. Conduct surveys and review process documentation before analyzing all the information and putting their recommendations into a detailed report to management.


5 years of related experience


Required: Associates Degree or post-secondary education



Leading and Developing
Business Acumen and Straight Talk
Inclusion and Collaboration
Customer First Focus

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.