Manager, Client Data Services

Manager, Client Data Services

 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

 

Job Type: Full Time 

 

Location: HomeOffice New York, HomeOffice Michigan 

JOB SUMMARY

The manager of US Client Data Services is responsible for employing innovative tactics for client data.  This includes swift, yet compliant, account set-ups, modifying, and maintaining information into client records. The ideal candidate will drive dynamics, and synergies, across their team environment while demonstrating continuous improvement.  The Manager will ensure the team is productive, meeting key metrics and encourage engagement, collaboration and career development. 

KEY DUTIES & RESPONSIBILITIES

•    Manage the coordination, control and operating efficiencies for Data Services team with adherence to metrics 
•    Build the framework for a long-lasting, sustainable relationship with adaptable service tactics 
•    Develop appropriate oversight and review infrastructure to accurately record client data
•    Manage business deliverables for Service Set-Up support with Sales, Governance, Business Reviews, and incorporate lessons learned
•    Lead discussions to achieve strategic business goals, meet success criteria all within the specified timeframe
•    Develop, standardize and report out on volumes, timing and root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPI’s and metrics
•    Drive cost savings opportunities, compliance adherence and scalability for improving the overall timing of account set up
•    Responsible for the design and set-up of overall team structure including team development and succession planning 

KNOWLEDGE & SKILLS

•    Extensive experience of talent and performance management
•    Strong collaboration skillset, and ability to work well with others while getting things done
•    Proven analytical and strategic abilities – problem solving, six sigma, LEAN, etc.
•    Communicating ideas and strategy clearly, and tailored to various audiences
•    Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
•    Excellent knowledge of continuous Improvement and quality management 
•    Understanding of system/data flow, including the various systems Livingston International support and systems other industries use 

WORK EXPERIENCE – MINIMUM REQUIRED

7 years of related experience

EDUCATION

Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Inclusion and Collaboration
Accountability
Business Acumen and Straight Talk
Leading and Developing
Customer First Focus
Agility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.