Technical Trainer


Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


Location: NY Tonawanda - US041 


This position is responsible for the delivery of system training for our Customs Brokerage operations staff and new hires! Working with the operations management team, the Trainer is responsible for coordinating, scheduling, and providing training for new hires and existing employees within our brokerage division, including individual training applications. A small portion will also assist in developing new training programs for Livingston's other areas of business. The ideal candidate has a minimum of 3 years working in customs brokerage, or freight forwarding, and has a passion for helping other succeed. This position can be located in Houston, TX, Detroit, MI, Buffalo, NY or Itasca, IL.


  • Facilitate the delivery of content required to support the North American Brokerage operational training plan.
  • Identify and evaluate the effectiveness of existing training programs and recommend and implement changes where appropriate to improve the effectiveness of the training being delivered.
  • Develop desk level training resource tools and system job aids including process and procedure documents.
  • Maintain awareness of changes and additions to customs regulations and educate operational staff on any changes which directly impact operations.
  • Collaborate with management and rotational trainers to proactively use business metrics (i.e., KPI’s to determine training needs).
  • Assist the Instructional Designer in the creation of new training content.
  • Track attendance and relevant metrics in the Learning Management system for training sessions.
  • Support operational staff enrolled in the Be the Expert Program. Livingston's employee development program
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.


  • Strong knowledge of Evolve and/or Smartborder systems a plus
  • Strong knowledge of customs legislation and procedures is required.
  • Excellent organizational skills, high attention to quality, detail, and accuracy, combined with the ability to manage multiple high priority tasks is required.
  • Strong interpersonal skills with the ability to effectively communicate both orally and in a written context is required.
  • Ability to work in a rapidly changing work environment is required.
  • Ability to work in a team environment and to interface with different functions/team members is required.
  • Proficiency in MS Office applications is required.


3 years of related experience


Required: Bachelors Degree or equivalent



Leading and Developing
Inclusion and Collaboration
Customer First Focus
Business Acumen and Straight Talk

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      

Nearest Major Market: Buffalo