Freight - Team Lead

IFTS Lead 

 

Join Livingston and its International Freight and Transportation Services group.  Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!

 

Job Type: Full Time 

 

Location: IL Itasca - US021 

JOB SUMMARY

The IFTS Lead is responsible for direct client interaction, rate quoting, documentation, continuity of staffing, training and workflow for assigned personnel.

KEY DUTIES & RESPONSIBILITIES

  • Process of documentation for the physical movement of cargo; identify discrepancies or issues. 
  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments and/or vendors.  
  • Create, update and execute SOPs for new and existing clients
  • Understand and input applicable financial components of shipments for proper billing of customers
  • Meet required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development 
  • Identify and forward upselling opportunities to manager
  • Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
  • Provide support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business reviews
  • Establish and maintain personal relationships with current vendors and overseas agents
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
  • Understand current market trends in order to provide customers with market intelligence and competitive pricing 
  • Assist other team members as needed to ensure timely completion of work
  • Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
  • Communicate client issues or changes to the next level 
  • Develop knowledge of the shipping process and government regulations through cross training with other team members
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.
     

KNOWLEDGE & SKILLS

  • Must be a highly motivated and detail-oriented team player and dedicated to providing high quality customer service
  • Must possess excellent decision-making skills; ability to learn, adapt, and thrive under pressure
  • Proven organizational and time management skills; ability to multi-task
  • Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
  • Basic negotiation skills
  • Understanding Compliance/Government Regulations - Understanding of 2010 Incoterms; experience handling various types of shipments
  • Working knowledge of TSA requirements
     

WORK EXPERIENCE – MINIMUM REQUIRED

4 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Customer First Focus
Business Acumen and Straight Talk
Leading and Developing
Accountability
Inclusion and Collaboration
Agility

Livingston is proud to be an equal opportunity workplace.

 

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      


Nearest Major Market: Chicago