Customs Operations Supervisor

Production Supervisor


Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


Location: IL Itasca - US021 


Join our growing Customs Brokerage team! The Production Supervisor is responsible for coordinating all activities for the Release Operations team within our Customs Brokerage department. This includes shift scheduling for a team of 8 entry level employees, managing productivity levels to ensure accuracy and provide coaching and guidance. You will have atleast 3 years of customs brokerage experience, ability to inspire teammates and drive results to meet team and client expectations. 


  • Supervise Release Pool staff on a day-to-day basis, assisting with staffing levels, and with ongoing coaching, guidance, training, and development for the members.  
  • Provides staff performance appraisal statistics and assessments to the Production Manager and Managers, Service Delivery (MSD) on an as needed basis.
  • Ensures accurate and timely release and classification of all shipments in all modes of transportation for the designated shift.
  • Maintains an excellent working relationship with Managers, Service Delivery, clients, and/or carriers.
  • Facilitates the relationships between Release Operations, Client Service Teams, and other internal departments within Livingston.
  • Provides technical expertise in Customs regulations.
  • Accountable for Release Operations service levels.
  • Identifies process improvements and efficiencies by encouraging and facilitating discussions within Release Operations for opportunities to enhance client service and improve day to day operations.
  • Participates in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives.
  • Facilitates the implementation of new business for Release Operations.
  • Monitors ABI rejects, and approve holds for work queues to ensure they are corrected, and escalations are resolved as required.
  • May assist Release Operations, as necessary, to help the team meet its performance objectives.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.


  • Strong analytical and problem-solving skills.
  • Good interpersonal skills to deal effectively with team members and others within the organization. 
  • Excellent oral and written communication skills.
  • Knowledge of company policies/procedures, company credit policies, client data. 
  • Extensive knowledge of Livingston systems and solutions.
  • Extensive knowledge of Microsoft Office applications such as Excel, Word, Outlook.
  • Knowledge of Customs regulations, policies and procedures. 


3 years of related experience


Required: High School/GED or equivalent


Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.


Leading and Developing
Business Acumen and Straight Talk
Inclusion and Collaboration
Customer First Focus

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.      

Nearest Major Market: Chicago