Client Import Analyst
Client Import Analyst
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: TX Irving - US076
JOB SUMMARY
This Client Import Analyst acts as the lead support and day-to-day client contact for the operations team. This position will facilitate release and entry summary completion; accountable for a range of client and customs process management including tariff database management, release support, classifications, and auditing service delivery activities to ensure client satisfaction.
KEY DUTIES & RESPONSIBILITIES
• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations.
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• Create customs entries. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Perform other related duties as assigned by management.
KNOWLEDGE & SKILLS
- Excellent oral and written communication and organizational skills.
- Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
- Ability to handle large volumes and meet tight deadlines.
- Strong knowledge of company policies and procedures.
- Attention to detail; organization, completeness and accuracy.
- Good analytical skills with problem-solving ability.
- Ability to make decisions and recommendations within authorized limitations.
- Excellent time management skills.
- Ability to present a professional image.
- Knowledge of Word and Excel software.
- Office equipment/machinery used: Personal computer and common business machines/software
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.
COMPETENCIES
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Nearest Major Market: Irving
Nearest Secondary Market: Dallas
