ICR Automation Manager

ICR Automation Manager


Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Type: Full Time 


Location: HomeOffice Ontario, ON Toronto - CN030, ON Mississauga - CN005 


The Intelligent Character Recognition (ICR) Automation Manager is responsible for the overall solution development using ICR technology and directly managing the ICR team. In this role, the manager is responsible for strategic planning using ICR technology, including; developing business requirements jointly with operations, coordinating enhancement development, production deployment and testing, change management, vendor upgrades, system configuration and administration, and contract management. 


  • Plan, direct and manage the overall strategic planning for using ICR technology. 
  • Provide technical direction and stay abreast of technology enhancements as it relates to the ICR.
  • Work with brokerage operations to develop business requirements and improve efficiency utilizing technology
  • Coordinate with internal and external IT groups on the successful development, user acceptance testing (UAT) testing, and deployment of new and enhanced features for ICR system to meet business needs.
  • Monitor key performance indicators on a daily, weekly, monthly and annual basis.
  • Develop and maintain ICR architecture, as well as detailed process flows.
  • Establish, implement and maintain an ICR release process and plan (which will include vendor upgrades).
  • Responsible for ICR system(s) configuration and administration.
  • Lead and follow change management best practices for regulatory, process and solution changes (including coordination with vendor “black box” changes).
  • Represent ICR group from an IT security perspective, ensuring group and solution(s) follows IT security policy and procedures.
  • Provide continuous coaching and training to the ICR group staff to ensure they are effective in the administration and optimization of the system.
  • Responsible for the team building, training, development, succession planning of group staff. Oversee the hiring, terminations, performance reviews, resource planning for the group.
  • Conduct honest and fair performance assessments of all direct reports at least once a year.
  • Initiates and administers group budget.
  • Oversee the delivery of a quality service product to our customers.
  • Provide senior management with appropriate group reports.
  • May be required to perform duties normally handled by staff members reporting to them as necessary. 
  • Make internal/external technical recommendations.
  • Forecast needs, established objectives and prepare budget.
  • May be required to sit on internal or external committees.
  • Performs other related duties as assigned by management. 
  • Adheres to established policies and procedures.


  • Understanding of systems integrating to ICR system, including the workflow.
  • Excellent knowledge of ICR and current system deployed in US or Canadian Brokerage.
  • Working knowledge in all technical applications related to ICR group.
  • Working knowledge of Customs Brokerage, forms and terminology.
  • Good interpersonal skills with the ability to deal effectively with staff and management.
  • Excellent oral and written communication skills.
  • Ability to handle stressful situations and high volume of work.
  • Good organizational and administrative skills.
  • Reflect a professional company image.
  • Service oriented.
  • Proficiency in the use of personal computer and the MS Office suite (Outlook, Word and Excel).


3 years of related experience
Team management experience


Required: Bachelors Degree or equivalent



Business Acumen and Straight Talk
Leading and Developing
Customer First Focus
Inclusion and Collaboration

Livingston is proud to be an equal opportunity workplace.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.