Client Relationship Representative
Client Relationship Representative
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: ON Fort Erie - CN050
JOB SUMMARY
Reporting to the Director eCommerce Service Delivery this position will be responsible for managing Livingston courier ecommerce client satisfaction.
KEY DUTIES & RESPONSIBILITIES
- Manages courier client relationships
- Builds relationships with courier representatives and their teams
- Conducts courier client on-boarding including assisting with EDI integrations
- Assists with resolution to service issues including billing, reports, etc.
*OTHER DUTIES AS ASSIGNED
KNOWLEDGE & SKILLS
- Excellent interpersonal skills
- Excellent communication skills (both written and verbal)
- Ability to be self-motivated, creative, and work in a fast paced, challenging, and stressful environment.
- Excellent organizational skills
- Working knowledge of Microsoft Office software MS Word and MS Excel
- Maintain a professional, business-like appearance
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
Certified Customs Specialist (CSS) is preferred
COMPETENCIES
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
