Manager, Global Freight Forwarding - CA

Manager, IFTS Freight 

 

Join Livingston’s Global Freight Forwarding Group.  Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!

 

Job Type: Full Time 

 

Location: CA El Segundo - US026 

JOB SUMMARY

The Manager, IFTS Freight is responsible for managing the day-to-day operations of the Freight department, resolving vendors/carriers/client issues, business development, onboarding oversight and identifying and implementing continuous improvement initiatives. Depending on location, may have full P&L responsibility (only in US).

KEY DUTIES & RESPONSIBILITIES

  • Meet customer expectations by suggesting process improvement and proactive measures.
  • Develop and maintain an excellent working relationship with internal departments (i.e., CFS, Freight Payables. US Brokerage, CA Brokerage) and/or vendors.  
  • Create, update, and execute standard operating procedures for new and existing clients.
  • Expectations of meeting required deadlines associated with department and customer KIP & SOP.
  • Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development.
  • Develop and implement the necessary policies and procedures for the proper functioning of the department.
  • Maintain/control the BAR report (Branch Account Receivables).
  • Control/monitor the unbilled report.
  • Approve/control AR and AP adjustments.
  • Efficiently identify the most cost-effective solution based on each clients’ specific shipment needs.
  • Improve department profitability through vendor costs and operating margins.
  • Establish and maintain personal relationships with current vendors and overseas agents.
  • Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients.
  • Understand current market trends to provide customers with market intelligence and competitive pricing. 
  • Assist team members as needed to ensure timely completion of work.
  • Participate fully with other staff members in day-to-day operation including setting priorities, organizing, scheduling work and problem solving.
  • Communicate client issues or changes to the next level (i.e., Director or VP of IFTS). 
  • Develop knowledge of the shipping process and government regulations through cross training with team members.
  • Replace or ensure adequate coverage during absences or in case of heavy workload.
  • Identify associates training needs (i.e., systems training).
  • Facilitate communication about the client with the team.
  • Develop the technical expertise of staff in cargo movement.
  • Oversee the planning of or plan staff scheduling around work volumes and vacations.
  • Other duties as assigned.

KNOWLEDGE & SKILLS

  • Must be a highly motivated and detail-oriented team player and dedicated to providing high quality customer service.
  • Must possess excellent decision-making skills; ability to learn, adapt, and thrive under pressure.
  • Proven organizational and time management skills; ability to multi-task.
  • Customer Service Skills – Communicate effectively, directly, and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner.
  • Compliance/Government Regulations: experience handling various types of shipments.
  • MS Office Suite Skills – most importantly, Outlook, Excel, Word, and PowerPoint.
  • Presentation Skills – client quarterly business reviews, sales presentations, etc.
  • A solid foundation of operating systems knowledge.
  • Sound Livingston solution knowledge and expertise.

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience
Team management experience

EDUCATION

Required: High School/GED or equivalent
Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Accountability
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Leading and Developing

Livingston is committed to diversity, equity and inclusion. We actively recruit individuals from diverse backgrounds and foster an inclusive culture where you can feel empowered to share your ideas while treated with dignity and respect. Livingston is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Accommodations are available for our employees, as well as, applicants throughout the recruitment process.


Nearest Major Market: Los Angeles