Director, Digital Trade Enablement
Director, Digital Trade Enablement
We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARY
The Director, Digital Trade Enablement is accountable for defining and executing the automation and digital enablement strategy that drives brokerage productivity, regulatory compliance, and service excellence across the regions in which Livingston operates. This role leads Brokerage eTeams, Global Trade Management (GTM) Trade Content and Testing Teams, and plays an active role in ensuring automation initiatives, regulatory content, and processes are aligned to evolving trade regulations and business priorities.
KEY DUTIES & RESPONSIBILITIES
- Define and execute the North American automation strategy to improve efficiency, service delivery, and contribution margin
- Identify, evaluate, and prioritize automation (EDI) and digital solutions using data driven business cases
- Ensure alignment of automation initiatives with enterprise strategy, vision, and values
- Own end to end GTM enablement for operations, including functional design, testing leadership, and readiness for production release
- Provide oversight of the GTM Content Team, ensuring timely development, maintenance, and governance of trade content
- Lead Free Trade Agreement rule generation, validation, and ongoing optimization to support compliance and client value
- Ensure GTM tools, configurations, and content remain aligned with evolving trade regulations
- Act as the liaison between Operations, Product, IT, and Regulatory Affairs on GTM related Trade Compliance initiatives
- Design and implement repeatable client and vendor implementation processes covering planning, design, testing, rollout, and measurement
- Develop and maintain implementation guidelines for internal and external automation solutions
- Establish feedback loops with Operations and Clients to continuously improve implementation outcomes and cycle times
- Serve as the single point of contact for Brokerage Operations, Account Management, and IT for automation and eCommerce capabilities
- Define, track, and report automation, productivity, and ROI metrics across platforms including Evolve, Locus, SmartBorder, ISF, and Trade Compliance Manager
- Develop dashboards and communications to increase visibility of automation and GTM initiatives across Brokerage
- Lead US and Canadian EDI Enablement Teams, with clear goals, coaching, and development plans
- Lead GTM Trade Content and Testing Team
- Establish annual targets and drive execution against defined outcomes
- Promote Livingston’s core values through inclusive, accountable leadership
KNOWLEDGE & SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable a person with disabilities to perform the essential functions.
- Strong knowledge of Customs Brokerage, Global Trade Management, Trade Compliance, automation platforms, and process improvement
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Location: HomeOffice Michigan
