Release Agent

Release Agent


Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 


Location: AB Coutts - CN007 


Responsible for release, expedition and related client/carrier contact.


  • Maintain, match and coordinate all incoming release documentation.
  • Contact clients/carriers for missing documentation, information and/or instructions.
  • Establish correct client accounts
  • Review established client procedures.
  • Enter data from documents.
  • Enter all additional costs.
  • Establish credit release as defined by company policy.
  • Split and collate documentation for presentation to Customs.
  • Apply bar codes.
  • Maintain, control and follow-up RMD package pending Customs release.
  • Respond to client inquiries regarding tracing and other client services.
  • Control and arrange payments of disbursements as required.
  • May be required to further expedite shipments and prepare export documentation.
  • May handle system batching reports.
  • May be required to back-up team members 
  • Perform other related duties as assigned by management
  • Adhere to established policies and procedures.


  • Basic knowledge of customs operations.
  • Ability to coordinate assignments to meet deadlines.
  • Good interpersonal skills and to be able to deal effectively with clients, staff and management.
  • Good oral communication skills.
  • Ability to reflect a professional company image.
  • Required to have the willingness and capability to learn position with on the job training.


No experience required


Required: High School/GED or equivalent


Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.


Business Acumen and Straight Talk
Inclusion and Collaboration
Customer First Focus
Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.