Consultant, Product Database Solutions
eCommerce Consultant
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: HomeOffice Michigan, HomeOffice Arizona, HomeOffice California, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Maryland, HomeOffice New Jersey, HomeOffice New York, HomeOffice North Carolina, HomeOffice Ohio, HomeOffice Oregon, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Virginia, HomeOffice Washington, LA New Orleans - US051
JOB SUMMARY
Reporting to the Manager, eCommerce solutions, this position is responsible for the implementation of inbound and outbound eCommerce solutions for clients and carriers. Including, but not limited to, eLink, eManifest, eCargo, Global Data Management (GDM) and any other potential solutions.
KEY DUTIES & RESPONSIBILITIES
- Liaison between client service managers, brokerage operations and Livingston clients to identify requirements for successful implementation, including reviewing current clearance process, tariff base structure, comparison between hard copy documents and electronic files, etc
- Drives implementation process including reviewing potential candidates, set-up of augmentation rules, assist with team training, review of production files to ensure implementation is working, obtaining team signoff.
- Identify Lights Out and Hands-Free prospects
- Identify and root cause issues with existing eLink/GDM implementations and work with IT and Operations partners to effect improvements with the goal of increasing overall efficiency and accuracy.
- Develop and maintain strong relationships with the appropriate contacts within existing and prospective eLink/GDM clients.
- Provide technical support and assistance to the client service teams and branches on Livingston systems and tools.
- Strong focus on Livingston’s Global Data Management (GDM) tool
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures
KNOWLEDGE & SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.
- An understanding of the various Participating Government Agencies with focus on the following: U.S. Food and Drug Administration (FDA) National Highway Traffic Safety Administration (NHTSA), USDA APHIS Lacey Act, Vehicle and Engines (EPA VNE) and Toxic Substances Control Act (EPA TSCA).
- Intermediate to advanced excel skills
- Excellent knowledge of LII systems and processes
- Ability to comprehend technical details
- Ability to learn new concepts and applications quickl
- Aptitude for problem solving and detailed oriented.
- Strong communication skills, both verbal and written.
- Strong customer service skills. Must be comfortable speaking and leading meetings with internal and external customers.
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
