Manager, Vehicle Transportation

JOB SUMMARY

Reporting to the Director, the incumbent is responsible for the overall branch performance, service quality and supporting sustainable growth.

KEY DUTIES & RESPONSIBILITIES

• Plan, direct and manage the overall operations of the branch in conjunction with company policies and procedures, ensuring delivery of quality service to our customers at all times.
• Forecast needs, establish objectives and prepare/adhere to budget. 
• Observe, react and report any changes and industry / competitive developments affecting the company.
• Make recommendation to senior management regarding opportunities to enhance operations, develop business, optimize efficiencies and reduce costs.
• Be responsive to concerned or dissatisfied clients to effectively identify problem areas, refer to appropriate areas of responsibility, follow up internally, and confirm client satisfaction on a timely basis.
• Oversee and follow-up on the delivery of quality service to key clients with regularity.
• Builds relationships with customers (manufacturers, auctions etc.) to ensure long-term loyalty and provide an opportunity to solicit additional business during slower periods.
• Negotiate rates and develop relationships with 3rd party carriers and local suppliers / services providers.
• Focused effort on product throughput, asset utilization and cost control to optimize truck and rail margins. 
• Develop and maintain Standard Operating Procedures for inspection and delivery processes.
• Provide senior management with any appropriate branch/department reports.
• Support and develop continuous improvement initiatives to enhance quality of service.
• Oversee facility maintenance.
• Assist in compliance with all applicable safety standards.
• May be required to sit on internal or external committees and represent the company in legal matters.
• Responsible for recruiting, coaching, guiding, training, planning, and developing all members of the operations team.
• Work on special projects as required by Director.
• When necessity dictates, may be required to perform duties normally handled by subordinates.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Strong leadership qualities
• Use analytical abilities and common-sense approach to problem solving
• Strong focus on customer service and relationship building
• Exceptional planning, organizational and analytical skills
• Good negotiating skills and effective conflict resolution
• Ability to handle stressful situations and high volume of work
• Intermediate to advanced knowledge of Microsoft Office (Word, Excel)
• Excellent communication skills (both written and verbal)

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES