Implementation Specialist
You can make a difference here. We are committed to mutual support, respect, and making a difference for our customers. Join Livingston and grow your career in a genuinely supportive work environment. At Livingston, career advancement and continuous learning aren’t just possible but expected. If your goal is to build a career in a modern, people-first organization, we hope you’ll consider working with us.
Livingston is one of North America’s top market leaders offering customs brokerage and trade compliance, global trade management, international trade consulting, and freight forwarding services. Livingston has over 2,700 employees at 55 key border points, sea ports, airports and other strategic locations in North America, Europe and Asia.
Job Type:GIG- Casual
Location: Remote
About the GIG Workforce:
A GIG Worker is someone who earns income through short-term, project-based, or on-demand work rather than a traditional employment arrangement. At Livingston, our GIG opportunities allow individuals to contribute their expertise on a flexible, as-needed basis—ideal for those seeking autonomy, variety, and the ability to balance work with other professional or personal pursuits. GIG Workers play an important role in helping Livingston deliver exceptional service and responsiveness to our customers during peak periods or specialized projects.
JOB SUMMARY
Reporting to the National Client Service Support Manager, this position is accountable to provide North American account setup and onboarding support services to new clients in accordance with LII operating procedures and service standards, to ensure clients’ complete satisfaction
KEY DUTIES & RESPONSIBILITIES
- Manage portfolio of projects and end to end project life-cycle implementation.
- Conduct/moderate client onboarding project meetings, capture action items, owners, due dates, and next steps.
- Coordinate all steps of the account set-up process to meet internal service level agreements.
- Act as a liaison within LII departments to ensure new clients are set up timely and accurately.
- Ensure On-boarding welcome package documents are provided to the client timely.
- Provide administrative assistance in support of onboarding process: schedule meetings, take minutes, update onboarding tracker and objects in the operating system.
- Publish meeting and project updates to all key stakeholders and help drive project forward to completion
- Provide clerical support to the Sales, Freight Operations and CSM during onboarding to help document client SOPs and ESPs.
- Identify opportunities to set-up or convert new accounts to realize the benefits of internal cost saving options.
- Provide clerical support during onboarding to log eTeam projects in the operating system.
- Understand technical requirements for system integration, where required.
- Create and update files and notes in the applicable LII operating systems on an ongoing basis.
- Partner with the Sales, Freight Operations and CSM during onboarding to identify account modifications and adjust accordingly within system(s) and/or appropriate departments.
- Provide punctual support and follow-up to new client throughout onboarding.
- Support new account transition to the Operations and Service team by introducing the SOP document to provide specific client details.
- Monitor and action all related email and work queues timely, including mailboxes NCSS/individual are member to.
- Prioritize work in accordance with client and customs requirements as assigned and in compliance with Livingston standards.
- Escalates client setup and onboarding concerns to Managerial Department Leads for resolution.
- Prepare and submit individual performance statistics.
- Participate fully with other team members in the day-to-day Client Service Support Services operations.
- Endeavor to utilize and take advantage of system automation tools which make it easier for clients to do business with Livingston
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable a person with disabilities to perform the essential
functions.
- Strong Client service skills Bilingual, if required
- Good oral and written communication skills
- Excellent organizational skills
- Excellent analytical and problem-solving skills
- Strong Project Management skills
- A high level of accuracy; rigorous attention to detail
- Sound Livingston solution and technology knowledge and expertise
- Advance skill in Microsoft Office
- Ability to make decisions and recommendations within job scope
- Knowledge of company policies/procedures, company credit policies, client data, etc.
- Strong sense of urgency with respect to deadlines and the responsibility at hand
- Comfortable with technology
- General knowledge of customs regulations
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Diversity, equity and inclusion
We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. Livingston is an equal opportunity employer committed to an inclusive, diverse and respectful workplace. We know that some candidates may hesitate to apply unless they meet every requirement, but if this role excites you, we encourage you to apply. We also welcome applications from people with disabilities and will accommodate needs throughout the hiring process. Please let us know if you require any accommodation when you apply.
