Strategic Account Manager
Strategic Account Manager
We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARY
The Strategic Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients.
KEY DUTIES & RESPONSIBILITIES
- Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.
- Maximize existing relationships by engaging clients as their primary touchpoint within Livingston.
- Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth.
- Lead client renegotiations and profitability analyses.
- Identify and develop business growth and profitability strategy for each assigned account.
- Educate assigned clients on regulatory changes and new requirements.
- Maintain systems accuracy related to existing account base using key tools.
- Prepare and facilitate client presentations and reports.
- Promote client development and build relationships with clients through office visits and presentations.
- Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.
- Escalate and project manage client issues to ensure timely and satisfactory resolution.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
- Excellent communication and interpersonal skills (both verbal and written).
- Strong organizational, time management and negotiation skills
- Ability to drive change and deliver targeted results.
- Proficiency in Microsoft Office (Word, Excel and Power Point.)
- Salesforce.com experience strongly desired.
- Collaborative team player
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Location: IL Chicago State St - US071, HomeOffice Arizona, HomeOffice California, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Kentucky, HomeOffice Louisiana, HomeOffice Michigan
Nearest Major Market: Chicago
