Training Consultant

JOB SUMMARY

Reporting to the Manager, North American Operations Training, this position is responsible for the design, development, and implementation of the technical and soft skills training for North American operations staff. Working with the operations management team, the Training Consultant will develop the North American training plan that ties into the strategy of the organization and the overall company direction. Executing a two-pronged strategy, the Training Consultant will work with training resources and the network of Rotational Trainers to extend the reach of the classroom and other multimedia delivery. The Training Consultant will provide reinforcement at the individual level to drive sustained behavior and adoption. Working with the Rotational Trainers, the Training Consultant will assist in the development and execution of individualized training plans to support the business goals and career objectives.

KEY DUTIES & RESPONSIBILITIES

• Conduct quarterly and annual training needs assessments with operation leaders to identify capability and performance needs to recommend the appropriate learning solutions. 
• Develop, maintain, and expand working relationships with key internal stakeholders in the organization at all levels to support the effective execution of the training plan, adjusting as business requirements change.
• Facilitate the delivery of learning and development programs with a focus on both technical and soft skills. Responsible for coordinating other business resources and facilitators to assist as required. 
• Manage the training aspect of corporate led initiatives and projects and coordinate the implementation and delivery of training to Technical Trainers, the Rotational Trainer network, and adjunct faculty.
• Maintain a strong knowledge of external best practices and trends on adult learning and make recommendations to evolve existing programs and/or develop new ones.
• Identify and evaluate the effectiveness of existing training programs and learning paths, prioritize and manage the updates required to maintain industry/business standards.
• Works with the North America Operations Training Coordinator to define key success metrics to assesses the effectiveness of learning programs and inform business stakeholders of return on investment.
• Champion of the Learning Management system, promoting employee and leader adoption and self-serve optimization, and facilitating training of the LMS at the leader level.
• Coach and mentor Rotational Trainers.
• Perform other related duties as assigned by management. 
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Strong knowledge of North American operating systems is required.
• Excellent organizational skills, high attention to quality, detail, and accuracy, combined with the ability to manage multiple high priority tasks is required.
• Strong interpersonal skills with the ability to effectively communicate both orally and in a written context is required.
• Ability to work in a rapidly changing work environment is required.
• Ability to work in a team environment and to interface with different functions/team members is required.
• Proficiency in MS Office applications is required.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES