Director, WFI
Director, WFI
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
JOB SUMMARY
The Director, WFI (Workforce Intelligence) leads the continuous improvement (CI) engineering and operational re-engineering function within Workforce Intelligence. This role drives cross-functional process transformation, establishes standardized operational task baselines, and embeds Lean Six Sigma methodologies across global operations. The Director partners with Workforce Management (WFM) leadership to translate process improvements, automation gains, cycle-time reductions, and standardized task times into measurable capacity, staffing, and forecasting inputs.
KEY DUTIES & RESPONSIBILITIES
- Continuous Improvement Strategy & Execution: Lead and mentor Continuous Improvement Managers and Engineers across global operating locations in executing high-impact process transformation initiatives.
- Process Re-Engineering: Oversee complex operational deconstruction and reconstruction initiatives across end-to-end workflows to eliminate waste, standardize operating procedures, and improve First-Pass Yield.
- Benefits Realization: Establish baselines, define benefit-measurement methodologies, and validate that approved productivity, capacity, quality, and financial benefits are realized and sustained following implementation.
- Change Adoption and Sustainability: Partner with Operations and Change Management to establish implementation plans, adoption measures, control plans, and post-implementation reviews that sustain redesigned processes.
- Workforce Management Integration & Capacity Alignment: Translate Continuous Improvement time studies, task baselines, and process automation gains into measurable unit-time updates within Workforce Management capacity and forecasting models.
- Project Intake & Governance: Direct the Continuous Improvement project intake flow, ensuring rigorous vetting, prioritization, Full-Time Equivalent (FTE) impact validation, and alignment with enterprise roadmap metrics before active execution.
- Automation & Technology Integration: Partner with Information Technology and Operations to design, pilot, and deploy low-touch processing, Microsoft Power Platform solutions (including Power BI and Power Automate), and artificial intelligence/document ingestion technologies.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures
KNOWLEDGE & SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable a person with disabilities to perform the essential functions.
- Technical Mastery: Lean Six Sigma Black Belt or Master Black Belt required. Advanced proficiency in process mapping, activity-based costing, root-cause analysis, and time study methodologies.
- Workforce Management & Data Proficiency: Strong understanding of workforce management fundamentals, including shrinkage, utilization, throughput (Transactions Per Hour / TPH), volume forecasting, queueing principles, demand variability, capacity modeling, and translation of task-level standards into staffing requirements.
- Analytics Stack: Proficiency in Microsoft Power Platform (including Power BI and Power Automate), Smartsheet, Microsoft Excel (advanced modeling), and workflow automation tools.
- Leadership & Influence: Proven ability to drive operational change across cross-functional, global, nearshore, and offshore teams without direct line authority.
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
- Preferred: Master’s degree (MBA/MS) or Project Management Professional (PMP) certification.
COMPETENCIES
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 99,390-153,500 USD. Actual compensation will be determined based on these factors and may vary accordingly.
Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Job Type: Full Time
Location: NY Amherst - US083
Nearest Major Market: Buffalo
